Terms and Conditions for Madhuram Mandla
1. Introduction and Acceptance of Terms:
- These terms and conditions govern your access to and use of the Madhuram Mandla food ordering platform (including any related mobile application or website, collectively the "Platform") to place orders with and receive deliveries from Madhuram Mandla only [Based on user query].
- By accessing or using the Platform, you agree to be bound by these terms and conditions (the "Terms"). Please read them carefully before using the Platform.
- The Platform is solely for facilitating the ordering of food and beverages prepared and delivered by Madhuram Mandla [Based on user query]. There are no other restaurant options available on this Platform.
- These Terms constitute a legally binding agreement between you (the "User" or "You") and the operator of this Platform.
- The operator of the Platform may amend these Terms from time to time. Your continued use of the Platform following any such changes constitutes your acceptance of the new Terms.
2. User Registration and Account:
- You will need to register to place orders on the Platform.
- We utilize a mobile number-based OTP (One-Time Password) system for registration and login [Based on user query.]
- To register, you will need to provide your mobile phone number. You will then receive an OTP via SMS to verify your number.
- You must provide an accurate and valid mobile phone number during the registration process.
- Once your mobile number is verified via OTP, your account will be created.
- For subsequent logins, you will be required to enter your registered mobile number, and a new OTP will be sent to your phone for verification.
- You are responsible for maintaining the security of your mobile phone and ensuring that unauthorized individuals do not have access to your OTPs
- You must be at least 18 years of age to register.
- You agree not to register with multiple phone numbers. The Platform reserves the right to suspend or terminate accounts associated with multiple numbers or suspicious activity.
- The Platform reserves the right to refuse registration or suspend or terminate your account if the mobile number provided is invalid, not current, or if you breach these Terms.
3. Ordering Process:
- You can browse the menu of Madhuram Mandla available on the Platform and select the items you wish to order.
- By clicking the 'Place Order' or similar button, you are submitting a request to order the selected food and beverages from Madhuram Mandla.
- Your order is subject to acceptance by Madhuram Mandla. You may receive an order confirmation on the Platform or via other communication methods, which signifies acceptance.
- You are responsible for providing accurate order details, including the correct delivery address and contact information. Please ensure the correct address for delivery is entered accurately.
- Madhuram Mandla reserves the right to accept or reject your order at their discretion.
- Madhuram Mandla reserves the right to cancel your order due to unavailability of items or other reasons. In such cases, you will be informed, and if payment has been made, a refund will be processed according to the refund policy.
4. Price and Payment:
- The prices for food and beverages listed on the Platform are determined by Madhuram Mandla and are subject to change without notice.
- The total price payable, including the cost of food, delivery charges (if applicable), and any applicable taxes, will be displayed to you before you place your order
- Payment can be made through the payment methods specified on the Platform. You agree to pay the total amount for your order.
- By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.
- Refunds will generally be processed in the same manner as they are received.
5. Delivery of Services:
- Delivery will be provided by Madhuram Mandla or a delivery partner acting on their behalf.
- Madhuram Mandla will determine the delivery areas it serves [Based on user query]. If your location is outside of the service area, you may not be able to place an order for delivery.
- Delivery periods quoted at the time of ordering are approximate and may vary depending on factors such as traffic, weather conditions, and order volume.
- You are responsible for ensuring that someone is available at the provided delivery address to receive the order.
- If you fail to accept delivery at the specified time and location, Madhuram Mandla reserves the right to charge you for the order.
- A complimentary waiting time window may be offered. Exceeding this time may result in additional charges.
6. Cancellation and Refunds:
- Cancellation of an order after it has been accepted by Madhuram Mandla may be subject to a cancellation fee.
- Refunds may be provided in certain circumstances, such as if the order is not delivered due to a fault of Madhuram Mandla, if the food is significantly different from what was ordered, or if it is damaged upon arrival (subject to providing proof).
- The decision on refunds will be at the discretion of Madhuram Mandla and the Platform operator.
- Refunds, if applicable, will generally be processed through the original payment method within a reasonable number of business days.
7. User Conduct and Responsibilities:
- You agree to use the Platform only for lawful purposes and in a manner that does not infringe the rights of Madhuram Mandla, the Platform operator, or any third party.
- You agree not to resell food purchased through the Platform.
- You are responsible for providing accurate and complete information when placing an order.
- You agree to respect the delivery personnel.
- You shall not use abusive language or post objectionable information on the Platform.
8. Intellectual Property:
- The Platform and its original content, features, and functionality (excluding Madhuram Mandla's menu, branding, and food images) are owned by the Platform operator and are protected by copyright, trademark, and other intellectual property laws.
- You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for the sole purpose of ordering food from Madhuram Mandla.
9. Disclaimer of Warranties and Limitation of Liability:
- The Platform is provided on an "as is" and "as available" basis without any warranties, express or implied.
- The Platform operator does not warrant that the Platform will be uninterrupted or error-free.
- The Platform operator acts as a facilitator for orders placed with Madhuram Mandla and is not responsible for the quality, quantity, or preparation of the food and beverages provided by Madhuram Mandla. Any issues regarding the food should be directly addressed with Madhuram Mandla.
- To the maximum extent permitted by applicable law, the Platform operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform or the services provided by Madhuram Mandla. The Platform operator's liability shall be limited to the fees (if any) paid by you for using the Platform.
10. Indemnification:
- You agree to indemnify and hold harmless the Platform operator, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Platform, your violation of these Terms, or your violation of any rights of Madhuram Mandla or any third party.
11. Termination:
- The Platform operator may terminate or suspend your account and access to the Platform at any time, with or without cause or notice.
- You may terminate your account at any time by ceasing to use the Platform.
12. Governing Law and Dispute Resolution:
- These Terms shall be governed by and construed in accordance with the laws of India.
- Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mandla, Madhya Pradesh, India.
13. Contact Information and Grievances:
- For any questions, concerns, or complaints regarding the Platform or your orders from Madhuram Mandla, please contact support@madhurammandla.com.
- The Platform operator will aim to address your concerns in a timely manner.
14. Entire Agreement:
- These Terms constitute the entire agreement between you and the Platform operator with respect to your use of the Platform and supersede all prior or contemporaneous communications and proposals, whether oral or written.
Contact Information
If you have any questions regarding these Terms, please contact us at:.
Madhuram Mandla
support@madhurammandla.com
