Privacy Policy
Madhuram Mandla ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you use our food delivery application ("App").
1. Information We Collect
We collect the following types of information when you use the App:
1.1 Personal Information
- Name
- Mobile Number
- Email Address (if provided)
- Delivery Address
- Payment Information (processed securely via third-party payment gateways)
1.2 Usage and Device Information
- Device Information (OS, device model, unique identifiers)
- IP Address
- App Usage Data (search queries, orders placed, preferences)
- Location Data (for delivery purposes)
2. How We Use Your Information
We use your information for the following purposes:
- User Registration & Authentication: OTP-based login/registration via mobile number.
- Order Processing: To accept, prepare, and deliver food orders.
- Payments: Secure processing of payments via third-party payment gateways.
- Order Tracking: To provide real-time updates on order status.
- Customer Support: To respond to inquiries and provide assistance.
- Notifications & Alerts: To send order updates, promotional offers, and important announcements.
- Personalization: To enhance user experience through recommendations and customized content.
- Legal Compliance: To comply with applicable laws and regulations.
3. Sharing of Information
We do not sell, trade, or rent your personal data. However, we may share your information in the following cases:
- Service Providers: With third-party vendors (e.g., payment processors, delivery partners) to facilitate services.
- Legal Obligations: If required by law enforcement or legal processes.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
4. Data Security
We implement reasonable security measures to protect your data. However, no electronic transmission is entirely secure, and we cannot guarantee absolute security.
5. Retention of Data
We retain user data as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights & Choices
- Access & Update: Users can update their personal information via the profile management section in the App.
- Opt-out: Users can opt out of promotional notifications via app settings.
- Account Deletion: Users can request account deletion by contacting customer support.
7. Third-Party Services
Our App integrates with third-party payment gateways and may contain links to external websites. We are not responsible for the privacy practices of these third parties.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect data from minors
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Users will be notified of significant changes via in-app notifications or other means.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Contact Information
If you have any questions regarding these Terms, please contact us at:.
Madhuram Mandla
support@madhurammandla.com
